Upon successful completion of refund request to get@oxtec.in, refund will be initiated in 24 hours. Since we initiate the refund throught our payment gateway, it may take up to 15 days max, to reach your account. If the payment is captured, we will send the payment by Cheque which will be account payable.
There will be no deductions in agreed refund value by mail from get@oxtec.in.
The payments made for static website, Budget Logo Design, Budget Logo + Stationary Design, and SMS packages are non refundable.
For all logo products other than the ones mentioned above, we offer unconditional money back guarantee if you are not at all satisfied with our work.
There are a few exceptions, and although it is very unlikely you will want to make use of our guarantee policy, you should understand those rare conditions under which we can't provide a refund:
1. If you have already confirmed or approved the acceptance of a design, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.
2.If you have failed to communicate with us for more than sixty days, any refunds will be at the discretion of Logo Design Team management.
3.If the company for whom the design was performed should close, change its name, or undergo other alterations rendering a design ill fitting, we cannot issue a refund.
4.If you purchased a "Special Offer" that does not constitute one of our standard packages as advertised.
5.Once you have taken final delivery.
Other Logo Design companies may claim to offer a guarantee, but they offer only fine print riddled with loopholes and hidden fees. Our policy is straightforward. If you aren't happy, just tell us during the design process and we will take care of you.
Our liability is limited to the payment received from you against the project. In case you cancel a project we will have the right to sell or use the designs shown to you as we may deem fit.
Should the Customer receive a refund, Customer acknowledges that it will have no right (express or implied) to use any Basic concept or other work product, content, or media, nor any ownership interest in or to the same. The Copyright remains with us and you are NOT allowed to use our designs even as design reference.
If you have any additional questions about our guarantee policy, please feel free to ask.